Training in operational excellence at movie theater chain Saudi Arabia
“Jordi helped us create a cinema chain in Saudi Arabia.” John Sullivan, director at The Big Picture Cinema Advisors Ltd, is very pleased about the cooperation with Jordi Wientjes. “Operational excellence is essential because that is how you can make a difference as a cinema. In order to achieve this, Jordi developed a complete operational process with us. While he took cultural differences and local customs into account, the corresponding processes were subsequently worked out. The staff members and employees of the movie theaters have been trained extremely efficiently in this process. In a short period of time, for example, we worked with a team of The Big Picture Cinema Advisors to devise and implement the entire cinema chain. The result is a highly professional cinema that offers a high degree of hospitality to every visitor”.
“I’ve known Jordi for many years now and admire his professionalism and the way he operates. He knows how to make a cinema stand out from the competition. And in doing so, he always delivers. He does what needs to be done. This is also the case here in Jeddah, Saudi Arabia, where, for the first time in 40 years, movie theater MUVI was initiated, built and operated by local staff. The people who will work there had no previous experience with a cinema and the business processes that go with it. Training them effectively, while continuously adjusting because of differences in culture and customs is something that Jordi did very well”.
A match for your organization?
“Organizations that want to improve their hospitality or achieve more with customer focus and congeniality should contact Jordi Wientjes of W-Solutions. I certainly mean this for the cinema sector, but it applies just as much to companies in other sectors”.
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