With new directions at the shop floor, Filmhuis Den Haag is doing well
Filmhuis Den Haag (Art cinema in The Hague) is more than just an arthouse cinema; it is a cultural meeting place. When it expanded its opening hours and catering services in 2013, the art cinema grew in visitor numbers and also changed the way it operates. Josien Buijs of the Filmhuis Den Haag: “We changed from a classic art-house theater with catering establishments to a venue with full-fledged film experience. That also demanded a different way of working. With the growth in visitor numbers, a different way of providing directions became necessary. We already had an idea about this, but asked Jordi to think this through with us and help with the implementation”. The larger role of catering services was new to the Filmhuis Den Haag, but Jordi Wientjes is experienced in both cinema and hospitality. “Jordi was the right person for the job. He really added value because of his expertise and his way of working”.
“Jordi’s approach implied a change, which meant a drastic improvement for us. A significant change in the new situation was the role of daily managers. Jordi always took their input and feedback to heart and guided them personally by joining them on the shop floor. That is typically Jordi; he has an eye for small details and wants to carry these through together with the staff”. Josien reflects positively on the cooperation: “Jordi is an authority in this field. He looks with fresh eyes and gives his feedback in plain language. The daily managers also appreciated the fact that he joined the thought process, without beating around the bush. That is delightful to work with.”
A match for your organization?
“Jordi quickly sizes how an organization works and where things go wrong. He mercilessly exposes the shortcomings, both on a process level and a human level. But he also provides solutions to improve. It is an excellent idea for companies that want smooth processes and staff that functions well in complex company structures to call on Jordi Wientjes of W-Solutions”.
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